Breaking Down Silos: Future-Proofing Admissions/Registration Operations Through Team Transformation

In this session, we will explore how a four-person hybrid admissions and registration unit for specialized programs transformed from a highly siloed, overlooked unit to a resilient, cross-trained, and future-proofed team. By sharing the challenges, strategies, and outcomes of this reorganization, participants will gain actionable insights into centralizing knowledge, streamlining workflows, and fostering collaboration to improve both operational stability and stakeholder satisfaction.

Key topics will include:

• Identifying and addressing risks in siloed workflows
• Transitioning from program-specific portfolios to a fully cross-trained team
• Leveraging staff turnover as an opportunity for positive change
• Building robust process documentation to enhance efficiency and student experience
• Strengthening collaboration and communication with academic units. Participants will leave with practical examples to modernize operations, improve team morale, and future-proof their own business units for long-term success

Learning Outcomes

• Identify key indicators of inefficiencies in siloed workflows and their impact on student and academic experiences
• Understand the steps involved in transitioning a business unit to a cross-trained, collaborative model
• Learn strategies for auditing and documenting business processes to improve operations and stakeholder relationships